> For the complete documentation index, see [llms.txt](https://docs.pakk.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.pakk.io/websites/email-sending.md). # Email Sending Pakk can send emails at many different touchpoints in the customer journey. This document explains how to configure and customise these emails. ### Outgoing Email Touchpoints Under `Setup > Website > Transactional Emails` you'll find the following emails to configure: * Order Confirmation Email * Order Dispatched Email * Order Cancellation Email * Order Invoice Email * Order Receipt Email * Order Paid Invoice Email * Order Copy Email * Order Updated Email * Returns Email Other places where you'll find customisable emails: * Form Confirmation (to customer) ### Customising Emails #### Disable Sending Check this option if you do not want emails of this type to be sent out automatically. This might be useful if you have connected your Pakk account via webhooks to an external email marketing platform which will deal with outgoing emails. Note that even if this option is selected, you can still send emails of this type manually through the 'Send Email' dialogue which is available on most records. #### From Contact This is the name and the email address from which the email will go out. Bear in mind that you can leave this field empty and it will default to a setting higher up the chain (e.g. at Website or Account level). Also note that you must use an email address that belongs to one of your Postmark verified domains. #### Title This will appear in larger, bolder lettering at the top of the email. Note that this is NOT the subject of the email (which is not customiseable). #### Top Matter A paragraph of text that appears below the title but above the main content of the email. Note that when we refer to 'main content' we are referring to the autogenerated contents of the email that depends on what type of email it is. For example, in the case of Order Confirmation emails, the contents of the order will appear under the top matter. #### FAQ Link any of your FAQ pages to this email. The FAQ will be fully embedded in the email. #### Feature Blocks Embed feature blocks into the email. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation by asking a question. Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters: ``` GET https://docs.pakk.io/websites/email-sending.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.