# Email Sending ### Outgoing Email Touchpoints Under `Setup > Website > Transactional Emails` you'll find the following emails to configure: * Order Confirmation Email * Order Dispatched Email * Order Cancellation Email * Order Invoice Email * Order Receipt Email * Order Paid Invoice Email * Order Copy Email * Order Updated Email * Returns Email Other places where you'll find customisable emails: * Form Confirmation (to customer) ### Customising Emails #### Disable Sending Check this option if you do not want emails of this type to be sent out automatically. This might be useful if you have connected your Pakk account via webhooks to an external email marketing platform which will deal with outgoing emails. Note that even if this option is selected, you can still send emails of this type manually through the 'Send Email' dialogue which is available on most records. #### From Contact This is the name and the email address from which the email will go out. Bear in mind that you can leave this field empty and it will default to a setting higher up the chain (e.g. at Website or Account level). Also note that you must use an email address that belongs to one of your Postmark verified domains. #### Title This will appear in larger, bolder lettering at the top of the email. Note that this is NOT the subject of the email (which is not customiseable). #### Top Matter A paragraph of text that appears below the title but above the main content of the email. Note that when we refer to 'main content' we are referring to the autogenerated contents of the email that depends on what type of email it is. For example, in the case of Order Confirmation emails, the contents of the order will appear under the top matter. #### FAQ Link any of your FAQ pages to this email. The FAQ will be fully embedded in the email. #### Feature Blocks Embed feature blocks into the email. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.pakk.io/websites/email-sending.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.