> For the complete documentation index, see [llms.txt](https://docs.pakk.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.pakk.io/pakk-services/fulfilled-by-pakk-fbp/orders.md). # Orders The "*Send to FBP*" and "*Sync from FBP*" buttons for Orders work in a similar manner. One important difference is that you cannot update orders on FBP once they have been sent. There are potentially quite complicated workflows at the warehouse, and if an already committed order needs amendments, it is best to talk directly with warehouse staff to agree on what changes can or cannot be made (for example, the order might have been partially dispatched). The following fields will also appear on your FBP tab: * "*FBP Order Status*": The current status of the order in the FBP system. * "*FBP Dispatch Date*": The date the order was marked as dispatched on the FBP system. * "*FBP Dispatched by User*": The FBP staff member that processed the order. * "*FBP Tracking Number*": The tracking number assigned to the order on the FBP system. * "*FBP Tracking URL*": The URL provided by the courier for tracking the parcel. **Sales Order Rules** The following rules apply for FBP Orders: * You can only send an Order if the location is an FBP warehouse. * You can't send a cancelled or closed Order. * You can't update an already sent Order. * You can't send an Order that contains only non-stockable items. **Composite Products** Even though they are not loaded as products (they are non-stockable Pakk product types) to FBP, Composite products are processed seamlessly by FBP. Orders including composites contain all the necessary information for warehouse staff to bundle the individual items together. **Batches** Batch information (batch number, expiry dates) for each product is sent to FBP for the warehouse staff. **Multi Location Orders** You can only send an Order to FBP if at least one of the products is in an FBP warehouse. Only order lines corresponding to products handled by FBP will be sent to the warehouse, leaving any remaining items (items from other locations or non-stockables) to be processed as usual within Pakk. **Dispatches** Using "*Sync from FBP*", you will get up-to-date information on the Order Status at the Warehouse. Once dispatched by FBP, the order will have to be manually dispatched within Pakk. This gives you control of the workflow and enables processing of orders containing non-FBP items. **Branding** FBP orders from tenants with multiple websites will have their branding (logos, etc.) overridden from the top-level account settings, rather than using individual webpage information. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.pakk.io/pakk-services/fulfilled-by-pakk-fbp/orders.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.