Loyalty Program

In this guide, we’ll take a deep dive into how Loyalty Programs work and how you can set them up.

Loyalty Programs in Pakk are easy to understand: customers accumulate points by spending money on your sites and can redeem those points for cash discounts on future orders.

In this guide, we’ll take a deep dive into how Loyalty Programs work and how you can set them up.

Loyalty Program Basics and Rules

• Customers earn points every time they spend money on your sites (or on manually entered orders that are linked to a website).

• Customers can redeem points for a discount on an order subtotal (i.e., not including shipping).

• Loyalty points are subject to expiry - the expiry period is customizable.

• Expiry date applies to a Customer’s entire points balance, meaning that when placing a new order and earning new points with a new expiry date, the expiry on the Customer’s entire points balance will be renewed.

• Points accumulated on an order cannot be used for a discount on THAT order.

• Points are only awarded on fully paid orders.

• Points are accumulated against Loyalty Programs (not against websites), meaning that the same loyalty points can be used across stores (if desired)