# Loyalty Program

Loyalty Programs in Pakk are easy to understand: customers accumulate points by spending money on your sites and can redeem those points for cash discounts on future orders.

In this guide, we’ll take a deep dive into how Loyalty Programs work and how you can set them up.

### Loyalty Program Basics and Rules <a href="#loyalty-program-basics-and-rules" id="loyalty-program-basics-and-rules"></a>

* Customers earn points every time they spend money on your sites (or on manually entered orders that are linked to a website).
* Customers can redeem points for a discount on an order subtotal (i.e., not including shipping).
* Loyalty points are subject to expiry - the expiry period is customizable.
* Expiry date applies to a Customer’s entire points balance, meaning that when placing a new order and earning new points with a new expiry date, the expiry on the Customer’s entire points balance will be renewed.
* Points accumulated on an order cannot be used for a discount on THAT order.
* Points are only awarded on fully paid orders.
* Points are accumulated against Loyalty Programs (not against websites), meaning that the same loyalty points can be used across stores (if desired)

\ <br>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.pakk.io/customers-and-sales/loyalty-program.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.