Pakk Documentation
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  • Docs Home
  • Pakk Explained in 2 Minutes
  • Account Setup
    • Brands
    • Shipping Methods
      • Restricting Shipping Methods
      • Shipping Calculations
    • Payment Methods
      • Stripe
      • Paypal
      • Paytriot
      • VivaWallet
    • Admin Panel
      • Beginner Tutorial Series
        • Part 1: Overview of the Main Menu and Auxiliary Functions
        • Part 2: Overview of the Main Menu and Entities in the Admin Panel
        • Part 3: Overview of Data Management Features: Sorting, Filtering, and Bulk Actions
        • Part 4: Warnings and Detail Views
        • Part 5: Auxiliary Functionality
      • List Views
        • List View FAQs
      • Troubleshooting
  • Suppliers and Purchasing
    • Purchase Orders
      • Item Types
      • Stock Receipts
      • Invoicing and Payment
    • Demand Planning
      • Approaching the Demand Planner
      • Data Sources
      • Concepts
      • The Maths Behind the Predictions
      • Order Screen
  • Customers and Sales
    • Leads
    • Orders
      • Order Sources
        • Telephone Orders
        • In-Person Sales
      • Item Types
      • Order Status
        • Committed
        • Invoiced/Cash Saled
        • Dispatched
        • Paid
      • Order FAQs
    • Sales
      • Limitations of Sales
      • Entering and Processing Sales
      • Invoicing
      • Cancellation, Returns, Credits and Refunds
    • Credit Management
      • Payment Methods and Flows
      • Credit Terms
      • Credit Management
      • Credit Control
    • Credits, Refunds, Returns and Replacements
      • Customer Credits
        • Raising a Credit
        • The Impact of a Credit
        • Using a Credit
        • Checking Your Logic
      • Returns
      • Common Scenarios
    • Help Desk
      • Tickets
      • Configuring your Help Desk
      • Ticket Creation
      • Ticket Management
    • Loyalty Program
      • Set up Your Loyalty Program
      • Activate Your Loyalty Program on Site(s)
      • Administer your Loyalty Program
      • Accounting Considerations
  • Accounting, Bookkeeping and Finance
    • Accounting Overview
    • Accountants Guide to Pakk
    • Journal Entries
    • Rounding
    • Period Locking
    • Reconciliations
      • Create a Reconciliation
      • Build the Reconciliation
      • Completing Reconciliations
    • Cost of Goods Sold (COGS)
    • Multi-Currency
      • Exchange Rates
  • Products and Inventory
    • Pricing
      • Base Price
      • Bulk Pricing
      • Pricing Schemes
      • Per-Site Pricing
      • Web Discounts
      • Discount Adjustment Lines
      • Composite Products
    • Stock Control
      • Batches
        • Reusing Batches
    • Custom Product Attributes
      • Attribute Types
      • Attribute Setup
      • Apply to Products
    • Stock Adjustments
      • Stock Valuation
      • Assembly Builds
    • Multi-Location
      • Setting Up Locations
      • Items, Batches and Locations
      • Moving Stock between Locations
      • Incoming Stock
      • Outgoing Stock
    • Gross Margin Calculation and Control
      • Set up Default Variable Cost Parameters and Target Margin
      • Overrides
      • Margin Calculations
  • Websites
    • Visual Style Guide
      • Logo
      • Colour
      • Typography
      • Header
      • Custom CSS
      • Imagery
      • Icons
    • Configuration and Customisation
      • Website Development
      • Navigation Menus
        • Menus
        • Slots
          • Aux Bar Menu
          • Main Menu
          • Footer Menu
    • Product Categorisation
      • Related Groups
      • Product Variants
        • Variant Axes
        • Custom Attributes
        • Variant Category
        • Category List Page
        • Variant Shell Page
      • Category Warnings
    • Filtering and Sorting
      • Sorting
      • Filtering
    • Content
      • FAQs
        • Setting up FAQs
        • Using FAQs Around Your Site
      • Pages
      • Posts
      • Forms
        • How Customer Forms Work
        • Advanced Customisation
        • Confirmations, Notifications and Form Submissions
        • Use Cases and Examples
      • Feature Blocks
      • Feed Posts
      • Videos
    • SEO
      • What you need to do
      • What you don't need to worry about
    • Google Services
      • Analytics
      • Merchant Centre and Shopping Feed
      • Search Console and Sitemap
      • Adwords
    • GDPR, Privacy and Cookies
      • GDPR
      • Cookies
    • Reviews
      • Merchant Reviews
        • Shopping Experience Reviews
      • Product Reviews
    • Checkout
      • New Customers
      • Invoice Options
      • Custom Checkout Questions
      • Signup Options
    • Passwordless Login
    • Webstore Features
    • Email Sending
  • Admin and Reporting
    • Document Storage
    • Email Sending and Receiving
      • Postmark Setup
    • PDFs and Printing
  • Data and Integrations
    • Using Pakk with Other Systems
      • Pakk Integrated to Legacy Stock System
    • Data Import and Export
      • Export
        • CSV Conventions
        • List Fields
      • Import
        • Referencing Other Records
        • Test then Commit
        • Advanced
        • Importing Images & Documents
      • Tips and Tricks
    • API
      • Integrations
      • API Keys
      • Authentication
      • Integration Data (Key-Value Store)
      • Exploring API Requests and Responses
      • API Structure
        • Utility Endpoints
        • Generic Entity API
        • RPC API
        • CSV API
        • Document API
    • Webhooks
      • Setting Up a Webhook
      • Configuring the Webhook
      • Webhook Signature Verification
      • Data Transformation
      • Testing the Webhook
      • Webhook Execution Log
  • Pakk Services
    • Fulfilled by Pakk (FBP)
      • Overview of the Integration
      • Configuration
      • The FBP Tab
      • Products
      • Orders
      • Purchase Orders/ASNs
      • List Views
    • PakkPay
      • How to Setup PakkPay
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Pakk Explained in 2 Minutes

Pakk is fundamentally different from other e-commerce platforms - that’s because it’s not an e-commerce platform at all, it’s an ‘all-commerce’ platform.

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Last updated 7 months ago

Rather than approaching e-commerce from a web-first angle, we attack it business-first. Pakk is built to run your entire operation, from purchasing, through order and inventory management, to bookkeeping and finance. No complex integrations or bridging software are necessary with Pakk because Pakk IS your system.

With all your data in one place, you can generate as many online stores as you like. You can create stores for different brands, geographic locations or groups of customers. You can create shops, catalogue sites, content and information sites, landing pages, forms, whatever you want - it’s all connected to the same account and takes minutes to fire up and configure.

There is no development to be done when you launch a new Pakk site, nor much design work. The process of site setup is a process of configuration, not customisation. Of course there are hundreds of settings you can adjust to get your site looking right and working according to your needs. You can even create beautiful page layouts with our block builder. But there is no low-level micromanaging of design elements, no coding, no HTML, no CSS, no Jasvascript, no templates, no themes and definitely no plugins.

We do hundreds of hours of research and implement best practices and optimisations for everything from checkout button placement, privacy policy wording and cross-device display. With Pakk, you’ll never have to micro-manage your site again because we solve all the issues and maintain your sites at platform level. Configuration over customisation means we can push constant updates and make continual improvements to ALL Pakk stores, even though they may look very different and be selling completely different products. As technologies and devices come and go, we do the heavy lifting of keeping your site bang up to date.

We can do this, because we build Pakk for a specific demographic: small-to-medium businesses that are selling physical products, both online and offline. We don’t make enterprise or all-purpose ERP software.

Pakk is for ambitious companies who are making, importing, buying and selling real, physical goods, perhaps with a single owner operator, or perhaps with 20 employees, perhaps shipping a few orders a day, perhaps a few hundred.

If you want a single end-to-end platform to run your whole physical product business with efficient, modern, connected online stores, Pakk is for you.