Email Sending and Receiving

Everything you need to know about sending and receiving emails in your Pakk account

What types of emails are sent from Pakk?

As an ERP/eCommerce platform, it's mostly transactional emails - order confirmations, invoices, delivery notifications, statements, etc. Any transaction can be emailed directly from Pakk. There are also order review solicitations, incoming and outgoing help desk emails and supplier communications, amongst many others.

What's the minimum I need to do to configure email sending?

There are multiple places where you need to set the outgoing email address (and name). You'll find the majority in your Account Settings page, but many can be overriden at both Brand and Website level for deeper customisation. Most automatic emails sent during the web ordering flow are also customisable.

Where can I view sent emails?

All emails sent via Pakk are logged and can be viewed under Messages. You can also directly view emails sent to a Customer or Supplier straight from their record page in Pakk. Another option is to view a transaction and view the list of emails pertaining to that transaction directly on the transaction record page.