# Email Sending and Receiving ### What types of emails are sent from Pakk? As an ERP/eCommerce platform, it's mostly transactional emails - order confirmations, invoices, delivery notifications, statements, etc. Any transaction can be emailed directly from Pakk. There are also order review solicitations, incoming and outgoing help desk emails and supplier communications, amongst many others. ### What's the minimum I need to do to configure email sending? There are multiple places where you need to set the outgoing email address (and name). You'll find the majority in your Account Settings page, but many can be overriden at both Brand and Website level for deeper customisation. Most automatic emails sent during the web ordering flow are also customisable. ### Where can I view sent emails? All emails sent via Pakk are logged and can be viewed under Messages. You can also directly view emails sent to a Customer or Supplier straight from their record page in Pakk. Another option is to view a transaction and view the list of emails pertaining to that transaction directly on the transaction record page. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.pakk.io/admin-and-reporting/email-sending-and-receiving.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.