Pakk Documentation
More HelpSubmit TicketPakk.io
  • Docs Home
  • Pakk Explained in 2 Minutes
  • Account Setup
    • Brands
    • Shipping Methods
      • Restricting Shipping Methods
      • Shipping Calculations
    • Payment Methods
      • Stripe
      • Paypal
      • Paytriot
      • VivaWallet
    • Admin Panel
      • Beginner Tutorial Series
        • Part 1: Overview of the Main Menu and Auxiliary Functions
        • Part 2: Overview of the Main Menu and Entities in the Admin Panel
        • Part 3: Overview of Data Management Features: Sorting, Filtering, and Bulk Actions
        • Part 4: Warnings and Detail Views
        • Part 5: Auxiliary Functionality
      • List Views
        • List View FAQs
      • Troubleshooting
  • Suppliers and Purchasing
    • Purchase Orders
      • Item Types
      • Stock Receipts
      • Invoicing and Payment
    • Demand Planning
      • Approaching the Demand Planner
      • Data Sources
      • Concepts
      • The Maths Behind the Predictions
      • Order Screen
  • Customers and Sales
    • Leads
    • Orders
      • Order Sources
        • Telephone Orders
        • In-Person Sales
      • Item Types
      • Order Status
        • Committed
        • Invoiced/Cash Saled
        • Dispatched
        • Paid
      • Order FAQs
    • Sales
      • Limitations of Sales
      • Entering and Processing Sales
      • Invoicing
      • Cancellation, Returns, Credits and Refunds
    • Credit Management
      • Payment Methods and Flows
      • Credit Terms
      • Credit Management
      • Credit Control
    • Credits, Refunds, Returns and Replacements
      • Customer Credits
        • Raising a Credit
        • The Impact of a Credit
        • Using a Credit
        • Checking Your Logic
      • Returns
      • Common Scenarios
    • Help Desk
      • Tickets
      • Configuring your Help Desk
      • Ticket Creation
      • Ticket Management
    • Loyalty Program
      • Set up Your Loyalty Program
      • Activate Your Loyalty Program on Site(s)
      • Administer your Loyalty Program
      • Accounting Considerations
  • Accounting, Bookkeeping and Finance
    • Accounting Overview
    • Accountants Guide to Pakk
    • Journal Entries
    • Rounding
    • Period Locking
    • Reconciliations
      • Create a Reconciliation
      • Build the Reconciliation
      • Completing Reconciliations
    • Cost of Goods Sold (COGS)
    • Multi-Currency
      • Exchange Rates
  • Products and Inventory
    • Pricing
      • Base Price
      • Bulk Pricing
      • Pricing Schemes
      • Per-Site Pricing
      • Web Discounts
      • Discount Adjustment Lines
      • Composite Products
    • Stock Control
      • Batches
        • Reusing Batches
    • Custom Product Attributes
      • Attribute Types
      • Attribute Setup
      • Apply to Products
    • Stock Adjustments
      • Stock Valuation
      • Assembly Builds
    • Multi-Location
      • Setting Up Locations
      • Items, Batches and Locations
      • Moving Stock between Locations
      • Incoming Stock
      • Outgoing Stock
    • Gross Margin Calculation and Control
      • Set up Default Variable Cost Parameters and Target Margin
      • Overrides
      • Margin Calculations
  • Websites
    • Visual Style Guide
      • Logo
      • Colour
      • Typography
      • Header
      • Custom CSS
      • Imagery
      • Icons
    • Configuration and Customisation
      • Website Development
      • Navigation Menus
        • Menus
        • Slots
          • Aux Bar Menu
          • Main Menu
          • Footer Menu
    • Product Categorisation
      • Related Groups
      • Product Variants
        • Variant Axes
        • Custom Attributes
        • Variant Category
        • Category List Page
        • Variant Shell Page
      • Category Warnings
    • Filtering and Sorting
      • Sorting
      • Filtering
    • Content
      • FAQs
        • Setting up FAQs
        • Using FAQs Around Your Site
      • Pages
      • Posts
      • Forms
        • How Customer Forms Work
        • Advanced Customisation
        • Confirmations, Notifications and Form Submissions
        • Use Cases and Examples
      • Feature Blocks
      • Feed Posts
      • Videos
    • SEO
      • What you need to do
      • What you don't need to worry about
    • Google Services
      • Analytics
      • Merchant Centre and Shopping Feed
      • Search Console and Sitemap
      • Adwords
    • GDPR, Privacy and Cookies
      • GDPR
      • Cookies
    • Reviews
      • Merchant Reviews
        • Shopping Experience Reviews
      • Product Reviews
    • Checkout
      • New Customers
      • Invoice Options
      • Custom Checkout Questions
      • Signup Options
    • Passwordless Login
    • Webstore Features
    • Email Sending
  • Admin and Reporting
    • Document Storage
    • Email Sending and Receiving
      • Postmark Setup
    • PDFs and Printing
  • Data and Integrations
    • Using Pakk with Other Systems
      • Pakk Integrated to Legacy Stock System
    • Data Import and Export
      • Export
        • CSV Conventions
        • List Fields
      • Import
        • Referencing Other Records
        • Test then Commit
        • Advanced
        • Importing Images & Documents
      • Tips and Tricks
    • API
      • Integrations
      • API Keys
      • Authentication
      • Integration Data (Key-Value Store)
      • Exploring API Requests and Responses
      • API Structure
        • Utility Endpoints
        • Generic Entity API
        • RPC API
        • CSV API
        • Document API
    • Webhooks
      • Setting Up a Webhook
      • Configuring the Webhook
      • Webhook Signature Verification
      • Data Transformation
      • Testing the Webhook
      • Webhook Execution Log
  • Pakk Services
    • Fulfilled by Pakk (FBP)
      • Overview of the Integration
      • Configuration
      • The FBP Tab
      • Products
      • Orders
      • Purchase Orders/ASNs
      • List Views
    • PakkPay
      • How to Setup PakkPay
Powered by GitBook
On this page
Export as PDF
  1. Websites
  2. Content
  3. FAQs

Setting up FAQs

Let's get some terminology and definitions out of the way.

  • The Pakk entity name is FAQ.

  • An FAQ consists of a list of questions and answers.

  • The questions and answers in an FAQ should be related to each other, i.e. they should be on the same theme or subject.

  • An FAQ can also be given a title, subtitle, SEO meta, image etc.

  • You can create as many FAQs as need.

  • FAQs are "webable" entities, meaning that to show an FAQ on your site, you need to web enable it, assign it to the sites on which you want it to appear and give it a slug (url path component).

So essentially an FAQ page is much like a regular page, but with the addition of an enforced structure for the content. The FAQ page consists of a list of questions and anwers. The list can be as long as you want, and you can add, remove and edit at any time. In fact, you should consider each FAQ a living document that soaks up and centralises knowledge over time.

Questions

Are literally just a sentence of text. No styling, no links, nothing fancy.

Answers

Are a chunk of text, but with markdown formatting, so you can add a bit of pizazz to your answers if you want, including images, links, bold, bullet lists etc.

PreviousFAQsNextUsing FAQs Around Your Site

Last updated 7 months ago