Telephone Orders

Can I take card payments manually over the phone?

There is nothing to stop you doing this in principle but there is no "admin card payment" portal built into the Pakk admin dashboard. If you need to process a card payment manually you will need access to a MOTO gateway provided by your card processor - you would then enter the payment manually on the order in Pakk.

Stripe does have a manual payment creation option, although they discourage overuse of it (for very good reason).

In general, we have architected Pakk to help you get away from taking manual card payments. It's risky business, highly complicates PCI compliance and in general is best avoided. There are many ways in which Pakk can help you move away from telephone/manual payments:

• Firstly, the Pakk buying experience and flow is fast and efficient: customers who might normally complain about purchasing online and prefer telephone will come to love using your store.

• Customer carts and wish lists are synced constantly so you can actually help them with their purchase by adding/editing the cart in real time, while they are on the phone, but still have them complete the order themselves

• Even in the case that a customer insists on placing an order over the phone, you can still have them go into their account and pay for the order after the fact. Remember there is no messing about with "account set up" nor any password for them to set and remember (or more likely forget) and paying for an order after it has been placed takes 3 clicks and works on phones.

We're building Pakk as the commerce platform for the next 10 years, not the last 10 years. Try to get away from taking payments over the phone if you can!